Shipping policy
Effective Date: 9/20/2024
Thank you for choosing WickedFlow! We strive to ensure that your shopping experience is smooth and enjoyable. Please read our shipping policy carefully to understand how we handle your orders.
1. Processing Time
All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. You will be notified via email if there is a significant delay.
2. Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order and your location. Free for all domestic orders. We ship through UPS ground.
3. Delivery Times
Delivery times vary depending on your location and the shipping method chosen. Generally, you can expect:
- Standard Shipping: 5 to 7 business days
Please note that delivery times are estimates and may be affected by unforeseen circumstances such as weather delays or carrier issues.
4. International Shipping
We offer international shipping to select countries. Additional shipping fees, customs duties, and taxes may apply and are the responsibility of the customer. Please be aware that customs processing may cause delays.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order status through the carrier's website.
6. Missing or Damaged Items
If your order is missing or arrives damaged, please contact us within 2 days of receipt at support@wickedflow.com. We will work with you to resolve the issue promptly.
7. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.
8. Contact Us
If you have any questions about shipping or your order, please don’t hesitate to reach out to our customer service team at support@wickedflow.com
Thank you for shopping with us!