WickedFlow Warranty Policy
WickedFlow Warrants that all Exhaust Products are devoid of defects. The majority of our exhaust products are warranted against blowing out packing/walls and faulty material for as long as the initial purchaser possesses the vehicle onto which the product was originally installed. The warranty becomes null and void if the exhaust product was not appropriately installed on the vehicle for which it was intended.
This warranty excludes any exhaust products installed on commercial or racing vehicles, or those that have been improperly installed, modified, or subjected to misuse or damage from accidents. Moreover, labor costs and any additional parts needed to complete the installation of a replacement product are not covered by this warranty.
To make a claim for replacement, you must email support@wickedflow.com, providing proof of purchase, a picture of the product, and explaining the issue. If approved the original exhaust product must be returned to the provided address stated in the response email and exchanged for a new exhaust product with the same part number.
No other warranty, whether expressed or implied (including merchantability), applies to the exhaust product, and neither any individual nor dealer is authorized to assume any other warranty. The manufacturer bears no responsibility for any consequential damages resulting from the exhaust product, or for any inconvenience or interruption in operation.
This warranty grants you specific legal rights, and you may also possess other rights that vary from state to state.
Performance Mufflers: Limited Lifetime Warranty against Manufacturing Defects
Exhaust Tips: Limited Lifetime Warranty against Manufacturing Defects
Polish: WickedFlow's Limited Lifetime Warranty does not cover the shine, polish, or look of the exhaust product.
Powder Coating: WickedFlow's Limited Lifetime Warranty does not cover powdercoating
Sound: WickedFlow’s Limited Lifetime Warranty does not cover the quality of the “sound” emitted by the particular exhaust product. Sound varies based on many factors, including, other exhaust components (such as converters), engine and vehicle performance modifications, and engine modding, flashing, changing (tuning).
ONLINE RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you must login to your WickedFlow account, head to your past purchases, select your desired order, start a return. Please note that returns will need to be sent to the following address:
116 S Stoddard Ave, San Bernardino CA 92401
If your return is accepted, the product must be sent back in its original package through a notable carrier (UPS, USPS, FedEx) at the customers own expense. In some cases we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Support@wickedflow.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Contact support@wickedflow.com
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@wickedflow.com.
CONTACT FORM
Email Us Support@WickedFlow.Com
Please be sure to check your email for a response
(Typically 1-2 business days)